Shipping policy

1. GENERAL

1.1. Naughty Rituals is operated by Soulsync Wellness India LLP, a company incorporated under the laws of India, having its registered office at C-106/7 Naraina Vihar Industrial area, Phase 1, Delhi 110028.

1.2. This Delivery and Shipping Policy, together with our Terms & Conditions, governs the shipping and delivery of products purchased through our website, mobile site or any digital platform operated by us.

1.3. We currently ship across India. Delivery is subject to serviceability of your PIN code.

1.4. By placing an order with Naughty Rituals, you agree to be bound by this Policy without modification. If you do not agree, you should not transact on our Platform.

 

2. DISCREET SHIPPING COMMITMENT

2.1. All orders are shipped in plain, unbranded outer packaging.

2.2. The package will not display:

  • Product details

  • Product category

  • Brand identifiers indicating intimate products

2.3. Where operationally feasible, sender name and billing descriptors will remain neutral.

2.4. We shall not be liable for any disclosure of package contents resulting from:

  • Courier handling

  • Customer-requested redirection

  • Unauthorized third-party opening

Discretion is guaranteed from our dispatch point, not beyond customer-controlled handling.

 

3. SHIPPING PARTNERS

3.1. We engage third-party logistics providers for delivery.

3.2. Once your order is dispatched, you will receive:

  • Shipping confirmation

  • Tracking ID

  • Courier details

3.3. We reserve the right to change Logistic Partners at our discretion.

 

4. DISPATCH & DELIVERY TIMELINES

4.1. Orders are typically processed within 1–3 business days after successful payment confirmation.

4.2. Estimated delivery timelines:

  • Metro cities: 2–5 business days

  • Non-metro areas: 3–7 business days

  • Remote areas: Subject to courier availability

4.3. Delivery timelines are estimates only and may be delayed due to:

  • Weather conditions

  • Political disruptions or strikes

  • Logistic constraints

  • Acts of God

  • Incorrect address details

  • Regulatory restrictions

We shall not be liable for delays beyond our reasonable control.

 

5. SERVICEABILITY

5.1. Certain PIN codes may be unserviceable.

5.2. If your location is not serviceable:

  • You will be notified at checkout ort

  • Your order may be cancelled with a full refund

 

6. CUSTOMER RESPONSIBILITY

6.1. You must provide accurate and complete delivery information, including:

  • Full name

  • Complete address

  • Valid contact number

  • Correct PIN code

6.2. We shall not be liable for failed deliveries due to:

  • Incorrect address

  • Incomplete details

  • Unavailability at delivery location

6.3. Re-shipping charges may apply for reattempted deliveries.

 

7. DELIVERY ATTEMPTS & RTO (RETURN TO ORIGIN)

7.1. Logistic Partners will attempt delivery up to three  times.

7.2. If delivery fails after three attempts, the order will be marked as Return to Origin (RTO).

7.3. In case of RTO due to:

  • Refusal to accept delivery

  • Customer unavailability

  • Incorrect address

We reserve the right to:

  • Deduct shipping charges

  • Deduct reverse logistics charges

  • Cancel Cash on Delivery privileges for future orders

Refunds (if applicable) will be processed after deducting actual logistics costs.

 

8. SHIPPING CHARGES

8.1. Shipping charges, if applicable, will be displayed at checkout.

8.2. Shipping charges are non-refundable unless:

  • The product delivered is defective

  • The wrong product was delivered

  • The issue is verified and approved by us

 

9. DAMAGED OR TAMPERED PACKAGES

9.1. If you receive a package that appears damaged or tampered:

  • Take clear photographs before opening

  • Notify us within 24 hours of delivery

9.2. Claims raised beyond 24 hours may not be entertained.

9.3. We are not responsible for damages reported after the package has been opened without prior documentation.

 

10. TRACKING DISCLAIMER

10.1. Tracking information is provided by third-party Logistic Partners.

10.2. We do not guarantee real-time accuracy of tracking updates.

10.3. Delays or inconsistencies in tracking information are beyond our control.

 

11. RISK & TITLE

11.1. Title and risk of loss pass to you upon successful delivery of the product at the shipping address provided by you.

11.2. Once delivery is confirmed by the Logistic Partner, we shall not be liable for:

  • Theft

  • Misplacement

  • Loss due to third-party handling

 

12. LIMITATION OF LIABILITY

We are not liable for:

  • Behaviour of courier personnel

  • Delays beyond our control

  • Indirect, incidental or consequential damages arising from delayed delivery

  • Privacy breaches caused by third-party mishandling post-delivery